8109 Fayetteville Road
(US HWY 401)
Suite 125
Raleigh, NC, 27603
This Privacy Policy describes how Middle Creek Veterinary Hospital (“we,” “us,” or “our”) collects, uses, and handles information when you visit our website or interact with us online. It does not cover information collected as part of your pet’s medical record — that is governed separately by our client agreement and applicable state law.
We operate this website to provide information about our services, accept appointment requests, and communicate with current and prospective clients. We collect only what we need for those purposes.
Section 1
Information We Collect
Information you give us directly
When you fill out a contact form, request an appointment, or email us, you may provide:
- Your name and contact information (email address, phone number)
- Your pet’s name, species, and a brief description of your inquiry
- Any additional details you choose to include in a message
Information collected automatically
When you visit our website, standard web server and analytics tools may automatically collect:
- Your IP address and general geographic location (city/region level)
- Browser type and operating system
- Pages visited and time spent on each
- The URL that referred you to our site
- Date and time of your visit
This data is collected in aggregate and is used to understand how the website is being used, not to identify individual visitors.
Section 2
How We Use the Information We Collect
Information you submit through the website is used to:
- Respond to your inquiry or appointment request
- Schedule and confirm appointments
- Send appointment reminders or follow-up communications you’ve requested
- Improve our website based on how it’s being used
We do not use your contact information to send unsolicited marketing emails. If we ever send a newsletter or promotional email, it will require an explicit opt-in, and every message will include a way to unsubscribe.
We do not sell your information to anyone. We do not rent, trade, or share your personal information with third parties for their own marketing purposes.
Section 4
Third-Party Services
Our website may use third-party services to support its core functionality. Each of these services has its own privacy policy that governs how it handles data.
Website hosting
Our site is hosted by a third-party web host. Server logs — including IP addresses and page requests — are retained by the hosting provider per their standard terms.
Appointment scheduling
If our site links to or embeds a third-party scheduling tool, any information you submit through that tool is governed by that service’s privacy policy. We will identify the tool clearly wherever it appears.
Payment processing
We do not collect or store payment information on this website. Any payments are handled through a third-party processor, and card data is transmitted directly to that processor — it never passes through our servers.
Embedded content and maps
Pages on this site may include embedded content from services such as Google Maps. Embedded content behaves as if you visited that service directly and may collect data about your interaction with it.
We do not knowingly share personally identifiable information with third parties except as necessary to provide the services described above or as required by law.
Section 5
Data Retention
Information submitted through contact or appointment forms is retained only as long as needed to fulfill the purpose for which it was submitted — typically for the duration of our client relationship and for a reasonable period afterward in case of follow-up.
Email correspondence is retained in accordance with our general email retention practices. Anonymized website analytics data may be retained indefinitely as it cannot be tied to individual users.
If you would like us to delete specific information you submitted to us, see Section 6 below.
Section 6
Your Rights
Depending on where you live, you may have rights regarding your personal information, including the ability to:
- Ask what information we hold about you
- Request a correction if something is inaccurate
- Request that we delete information you provided to us
- Opt out of any marketing communications
To exercise any of these rights, contact us using the information in Section 10. We will respond within a reasonable timeframe.
Note: some information may need to be retained for legal, tax, or record-keeping obligations even after a deletion request.
Section 7
Children’s Privacy
This website is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us without parental consent, contact us and we will delete it promptly.
Section 8
Security
Our website uses HTTPS to encrypt data in transit between your browser and our servers. We take reasonable precautions to protect information submitted through the site, but no method of transmission or storage is completely secure.
Please do not submit sensitive personal or financial information through general contact forms. If you need to share something sensitive, call us directly.
Section 9
Policy Changes
We may update this policy from time to time. When we do, the “Last updated” date at the top of this page will change. For significant changes that affect how we use your information, we’ll make a reasonable effort to notify active clients directly.
Continued use of the website after a policy update constitutes acceptance of the revised terms.
Section 10
Contact Us
If you have questions about this policy or want to exercise any of the rights described above, reach out to us directly:
Middle Creek Veterinary Hospital
8109 Fayetteville Road
(US HWY 401)
Suite 125
Raleigh, NC, 27603
Note: This privacy policy covers our website only. Questions about your pet’s medical records should be directed to our front desk.