Adjusted Appointment Procedures

We are currently operating under social distancing protocols. We know that this new process is different and may feel frustrating at times and we hope that we can work together to make it a pleasant experience. To make the interaction a little easier please review the steps below to follow during your appointment.

1. Upon arriving to our location please park in an available spot close to our “store front.”
2. Call (919)773-1043 to let us know you have arrived. If we are not able to answer your call please wait a couple of minutes and try again. As most of our communications are now over the phone, we do get tied up occasionally.
3. One of our team members will get you checked in to the system and will ask what vehicle you are in so that we can identify you.
4. A team member will bring any forms that we require for this visit to your vehicle for completion before your appointment.
5. A nurse will come to speak with you about your pet and go over the procedures for the day. It is at this time that they will bring your pet in to the hospital. Be sure to provide the nurse with the best phone number to reach you during the exam.
6. If your pet is receiving an exam during this appointment then it is likely that you will receive a call from your Veterinarian to discuss any findings. Please keep your phone handy as we have set this time aside for you and your pet and this allows us to better provide everyone ample time to speak with the Vet.
7. Once we have completed everything for your pet(s) a team member will call to review and take payment. If there are any additional items you need to go home please be sure to mention them at this time.
8. We will bring your pet back out to you and your vehicle, go over any discharge instructions and answer any additional questions.

Veterinary Services in Raleigh, NC – delivered with courtesy and respect!

We want your visit to Middle Creek Veterinary Hospital and Exotic Animal Clinic to be the best veterinary experience you’ve ever had! We are all animal lovers and we work hard to create a warm, inviting and comfortable environment for you and your pet. We want your pets to look forward to their visit and strive to keep it as fear free as possible.

When you check in with our front desk you will be greeted by one of our friendly and courteous team members. A member of our medical staff will soon meet you in the lobby and bring you to an examination room where we’ll ask a few questions and measure your pet’s vital signs – just like when you go for a visit to your doctor!

Cora Beth Lanier or Dr. Susie Masecar will then meet you and your pet and spend some time talking with you to address your concerns, recommend additional diagnostic testing if needed, and create your pet’s individual care plan.

If additional testing is needed, Middle Creek Veterinary Hospital is a modern, state-of-the-art facility, and most tests can be performed here.

If you would like to pre-submit information before your arrival, visit our Forms page.

Cancellation Policy

Our goal is to provide quality medical care in a timely manner. In order to do so we have had to implement an appointment no show/no call cancellation policy. We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.

A “No Show” will be defined as someone who is not present at the time of their scheduled appointment and has not provided adequate notification to cancel an appointment. Failure to give 24 hour advance cancellation will result in no show fee. Furthermore, if a client arrives 15 minutes past their scheduled appointment time they may be asked to reschedule in respect to those appointments scheduled after them.

In the extreme case that a client has two (2) no shows/late cancellations, they will be required to make a $50 deposit to schedule an appointment.

Fee Schedule:

Established client no show/no call: $35 fee charged to account

New Client appointment: $40 non-refundable deposit per animal at time of scheduling

New Exotic Patient: $40 non-refundable deposit at time of scheduling

**Deposits will be applied to the exam costs at the time of the visit.

It is our hope that by implementing this new policy we will be able to provide more timely scheduling for all patients. If you have any questions regarding this policy, please speak with our staff at (919)773-1043.