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Veterinary Services in Raleigh, NC – delivered with courtesy and respect!

We want your visit to Middle Creek Veterinary Hospital and Exotic Animal Clinic to be the best veterinary experience you’ve ever had! We are all animal lovers and we work hard to create a warm, inviting and comfortable environment for you and your pet. We want your pets to look forward to their visit and strive to keep it as fear free as possible.

When you check in with our front desk you will be greeted by one of our friendly and courteous team members. A member of our medical staff will soon meet you in the lobby and bring you to an examination room where we’ll ask a few questions and measure your pet’s vital signs – just like when you go for a visit to your doctor!

Cora Beth Lanier or Dr. Susie Masecar will then meet you and your pet and spend some time talking with you to address your concerns, recommend additional diagnostic testing if needed, and create your pet’s individual care plan.

If additional testing is needed, Middle Creek Veterinary Hospital is a modern, state-of-the-art facility, and most tests can be performed here.

If you would like to pre-submit information before your arrival, visit our Forms page.

Adjusted Appointment Procedures

We are now offering in-office and curbside options. As we begin to welcome people back into the office we have created some guidelines for everyone to follow in order to ensure a safe and positive experience. 

ALL CLIENTS 

  • When you call to schedule an appointment, you will be offered the option of in-hospital service for wellness exams, recheck exams, and end of life services. Sick animal visits will be offered in-hospital on a case by case basis.
  • Call the clinic from the parking lot to let us know of your arrival. Please don’t just walk inside to let us know you are here.
  • The only time you may enter the hospital unannounced is if for any reason you feel that your animal is in danger (heat stress, life-threatening illness, etc.) and you CANNOT reach us immediately on the phone when you call.

Curbside – Our lobby is TINY! To minimize the number of people in the clinic at one time, certain services will continue to be offered curbside only at this time.

  • Any appointment for surgical, procedure, or appointment drop-offs, in-patient pick up, and nurse visits
  • Anyone picking up other items such as food, medication, prescriptions, etc. After you let us know you are here, we will bring your requested items to your vehicle. 

In-hospital appointments – Please REMAIN IN YOUR VEHICLE and call to let us know of your arrival.  

  • When your exam room is cleaned and ready, a member of our staff will come outside to escort you and your pet directly into your designated room.
  • Masks are required for all staff and clients inside the hospital, regardless of vaccination status. This policy is in consideration of staff members and others who are not able to be vaccinated, especially since maintaining social distances in our exam rooms is not physically possible. 
  • Up to two people may accompany a pet or pets while inside the building.

Cancellation Policy

Our goal is to provide quality medical care in a timely manner. In order to do so we have had to implement an appointment no show/no call cancellation policy. We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.

A “No Show” will be defined as someone who is not present at the time of their scheduled appointment and has not provided adequate notification to cancel an appointment. Failure to give 24 hour advance cancellation will result in no show fee. Furthermore, if a client arrives 15 minutes past their scheduled appointment time they may be asked to reschedule in respect to those appointments scheduled after them.

In the extreme case that a client has two (2) no shows/late cancellations, they will be required to make a $50 deposit to schedule an appointment.

Fee Schedule:

Established client no show/no call: $35 fee charged to account

New Client appointment: $40 non-refundable deposit per animal at time of scheduling

New Exotic Patient: $40 non-refundable deposit at time of scheduling

**Deposits will be applied to the exam costs at the time of the visit.

It is our hope that by implementing this new policy we will be able to provide more timely scheduling for all patients. If you have any questions regarding this policy, please speak with our staff at (919)773-1043.